Anti-Social Behaviour

The practice operates a ‘zero tolerance’ policy to aggressive behaviour and abusive behaviour. This includes any personal, abusive and aggressive gestures. Any incident of verbal abuse whether in person or over the telephone, is reported immediately to the Practice Manager. Incidents are discussed with the doctors, who will agree a course of action, which may result in the patient’s removal from the practice list.

Confidentiality

The practice adheres to the NHS, Confidentiality Code of conduct procedures. The practice recognises the right of every patient to have information about them kept safe, secure and private. Any information given to any member of staff will remain confidential. The practice has a confidentiality agreement & policy which is adhered to by every member of staff 

Sharing Our Data

Freedom of Information (FOI)

Carshalton Fields Surgery, Freedom of Information Publication Scheme can be found at the reception area in the surgery, or a copy can be obtained by clicking on the link below

Freedom of Information Publication Scheme

Discrimination Statement

It is the practice policy, NOT to discriminate against any person on the grounds of Race- Gender- Age- Religion- Sexual Orientation- Social Status- Physical or Mental Disability, or medical condition 

Patients Complaints

We are constantly making efforts to improve the services to our patients.  Any suggestions are always welcome.  If you have any concerns or complaints, please discuss with the Practice Manager, who will try to resolve any issues concerning practice staff, Practice Nurse or GP service, or ask the receptionist for a (complaints form), if you would rather put your views in writing. . A leaflet is available from reception explaining the full procedure should you wish to register a complaint. All complaints should be addressed to the practice manager. 

If however, you feel that you would like to complain independently, of the surgery you could do so by, contacting the NHS Direct on 0845 46 47 or visit www.nhsdirect.nhs.uk, who will be able to provide guidance and procedures to follow.